Privacy Policy

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Privacy Policy

1. Introduction
At Sneaker Genius ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Privacy Act 1988 and other applicable Australian privacy laws.

2. Information We Collect
We may collect the following types of personal information:

• Personal Identifiable Information: Name, address, phone number, and email address.
• Payment Information: Credit card details, billing information, and transaction history.
• Technical Information: IP address, browser type, operating system, and browsing activity on our website.
• Optional Information: Information you provide when you contact us, sign up for newsletters, or participate in surveys or promotions.

3. How We Collect Information
We collect personal information through the following methods:

• Directly from you when you make a purchase, create an account, or contact us.
• Automatically via cookies and other tracking technologies when you use our website.
• From third parties, such as payment processors or marketing partners, with your consent.

4. Use of Information
We use your personal information for purposes including but not limited to:

• Processing and fulfilling your orders.
• Communicating with you about your account or transactions.
• Improving our website, products, and customer service.
• Sending marketing and promotional materials, subject to your consent.
• Complying with legal obligations.

5. Sharing of Information
We may share your information with:

• Service Providers: Third-party companies that assist with payment processing, shipping, or other operational tasks.
• Legal Authorities: If required to comply with legal obligations or protect our rights.
• Marketing Partners: With your consent, for promotions or advertisements.

We do not sell your personal information to third parties.

6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption, and restricted access to your information. For added security, we use the hardened GrapheneOS mobile operating system and implement the latest internet protection technologies.

7. Your Rights
Under Australian privacy law, you have the right to:

• Access your personal information.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for direct marketing communications.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

8. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings; however, this may impact the functionality of our website.

9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Sneaker Genius
Sydney, NSW, Australia
Email: hi@sneakergenius.com.au
Phone: 0403 527 157